Inquiry

We have answers to frequently asked questions from customers. Please feel free to use it when making inquiries.

お問い合わせフォーム

  • Please call the hotel directly to confirm, change, or cancel your reservation.

  • Please note that depending on the content of your inquiry, it may take some time or we may not be able to reply.

  • Please refrain from using this form to make inquiries for commercial purposes.

About reservations and hotels

TOKYU HOTELS Reservation Line

*If your number is set to anonymous, please turn it off and try calling again.

General dial
COMFORT MEMBERS Dedicated

東急ホテルズ コンフォートメンバーズについて

COMFORT MEMBERS Secretariat

平日:10:00~17:00
(土・日・祝日、年末年始および5/1、11/1は休業)

非通知設定をされている場合、設定を解除した上でおかけ直しください。

フォームでのお問い合わせは回答に時間がかかる場合がございます。
お急ぎの場合は電話でお問い合わせください。

Regarding corporate use

平日:9:00~18:00
(土・日・祝日および年末年始は休業)

TOKYU HOTELS About Gift Cards

平日:9:00~18:00
(土・日・祝日および年末年始は休業)

TOKYU HOTELS Membership

Regarding interviews and media