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Until December 31st
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Customer information
Reservation Status
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Frequently Asked Questions
COMFORT MEMBERS members who joined before April 19, 2026
We renewed the reservation system on this website on April 20, 2026.
From April 20th onwards, you will need to complete the initial authentication process via the link below when logging in for the first time.
Request to register your email address
If you haven't already registered your email address, please do so.
Password Reset Request
If you have already registered your email address, please reset your password.
COMFORT MEMBERS is a free membership service available at TOKYU HOTELS nationwide.
Various benefits that can be used immediately!
Bonus 1
Earn 5% or more in points
Earn points when you stay at our hotel or use our restaurants and bars.
Bonus 1
Best Rate
Booking through our official website at member rates will give you the best price.
Bonus 2
Pre-order
By phone only, you can make a reservation one month earlier than the general public.
Bonus 3
Late check-out
If you request it at check-in, we will extend your check-out time to 12:00 PM, except in special circumstances. *1
Terms of Use
*1 This service may not be available depending on the room availability on the day, reservation details, season, etc.
Here are some of the benefits you can enjoy as your membership status increases!
1
Room Upgrade Voucher
- platinum
- diamond
- black
We will present you with a room upgrade voucher that will upgrade you to a room one grade higher than the one you reserved. *1, 4
2
Welcome drink voucher
- platinum
- diamond
- black
We'll give you a welcome drink voucher that you can use during your stay. The drink will be complimentary for the member and one accompanying guest. *2, 3, 4
3
Restaurant specials
- diamond
- black
You will receive special discounts at each hotel's restaurant. Please present your membership card to the staff upon arrival. *2, 3
4
Late check-out
- diamond
- black
If you request it at check-in, we will extend your check-out time to 13:00, except in special circumstances.*1
5
premium gift
- black
We will be giving away special gifts exclusively to our Black Members.
Terms of Use
*1 This service may not be available depending on the room availability on the day, reservation details, season, etc.
*2 Contents vary depending on the hotel/restaurant. Please contact each establishment for details.
*3 Please note that this service may not be available if the restaurant is fully booked, reserved for a private event, or outside of business hours.
*4 Please be sure to bring the special coupon when using the service.
Status requirements and benefits list
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| Membership Status | Standard | gold | platinum | diamond | black | ||
| Annual points (January 1st to December 31st) | - | 5,000p | 12,500p | 50,000p | 250,000p | ||
| Benefits | Points Earn and use |
Stay | Grant rate 5% | 6% | 7% | 8% | 9% |
| Dining | Grant rate 5% | 5% | 5% | 5% | 5% | ||
| Late check-out | 12 o'clock | 12 o'clock | 12 o'clock | 13:00 | 13:00 | ||
| Best Rate | |||||||
| Pre-order | |||||||
| Bonus Points | |||||||
| Welcome drink voucher | |||||||
| Room upgrade voucher | |||||||
| Restaurant specials | |||||||
| premium gift | |||||||
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You must present your membership card to enjoy the benefits.
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Each benefit has its own terms and conditions and some facilities are excluded.
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The benefits are subject to change without notice.
View details of facilities where you can use and earn points, as well as restaurant discounts, for each hotel.
Refinement criteria
Check your accumulated points
You can check your points from My Page.
Information on joining
It's easy online! Register as a member (free)
Register online!
Once you've registered, you can log in and immediately make reservations at the best rates.
TOKYU CARD ClubQ JMB (COMFORT MEMBERS function included)
There are also credit cards with COMFORT MEMBERS features.
Get great deals through our email newsletter
We will inform you of great deals and seasonal product information in the members-only e-mail magazine "TOKYU HOTELS Treasure Chest".
You can register and check the registration details from My Page.
Inquiry
COMFORT MEMBERS Secretariat
Weekdays: 10:00-17:00
(Closed on Saturdays, Sundays, public holidays, New Year's holidays, May 1st, and November 1st)
- If your call is set to anonymous, please turn it off and try calling again.