Earn and use points
You can earn points by staying at our hotel or using our restaurants and bars. 1 point (p) can be used as 1 yen.
Comfort Members
Information on joining
COMFORT MEMBERS is a free membership service available at TOKYU HOTELS nationwide.
Various benefits that can be used immediately!
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Late check-outIf you request this upon check-in, we will extend your check-out time until noon, except in special circumstances. (※1)
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Best RateYou can enjoy the lowest price by booking through our official website at the member rate.
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Pre-orderYou can make reservations by phone, one month earlier than the general public.
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Bonus points giftYou will receive 1,000 bonus points for every 5,000 points you earn in a year.
*Points will be added in late January.
Terms of Use
*1 This service may not be available depending on the room availability on the day, reservation details, season, etc.
When your membership status increases,
Other perks include:
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Welcome drink voucher
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Room upgrade voucher
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Late check-out (13:00)
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Restaurant specials
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Premium gifts etc.
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You must present your membership card to enjoy the benefits.
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Each benefit has its own terms and conditions and some facilities are excluded.
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The benefits are subject to change without notice.
Membership status
The more you use it, the more you save!
Your status will be increased or decreased according to the annual points you earn between January 1st and December 31st each year.
The status will be applicable from April 1st onwards for one year.
Status conditions and point allocation rate
How to enjoy member benefits
If you want to use the points you've earned from staying and dining at a hotel
For example, Kyoto
Compare the taste of gyokuro, sencha, and hojicha at this tea bar produced by Gion Tsujiri, a long-established tea shop founded in 1860.
For example, Shibuya
Enjoy an elegant moment savoring an afternoon tea set decorated on a three-tiered stand.
For example, Kawasaki
Enjoy a late check-out at 12:00 and refresh yourself with a morning jog along the Tama River riverbed across from Haneda Airport!
For example, TOKYU HOTELS gift cards
Exchange your points for a gift card and give someone who has helped you a relaxing moment.
Comfort Members
Join
Register online!
Once you've registered, you can log in and immediately make reservations at the best rates.
There are also credit cards with COMFORT MEMBERS features.
TOKYU CARD ClubQ JMB
(COMFORT MEMBERS feature included)
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It may take up to a month for your membership card to be delivered.
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The membership card may only be used by the member himself/herself.
Earn points worth 5% to a maximum of 9% of your usage fees!
We offer a variety of benefits, including best available rates, to make your accommodation and dining experience more convenient and affordable.
Get great deals through our email newsletter
The members-only email newsletter "TOKYU HOTELS Otakara Box" will inform you of time-limited sale information, seasonal product information, etc. You can register and check your registration details from My Page.
Inquiry
COMFORT MEMBERS Secretariat
