Regarding the Termination of COMFORT MEMBERS Service

COMFORT MEMBERS is
On August 31, 2027
Service termination
We will do so.
(Excluding point usage)

After September 1, 2027, COMFORT MEMBERS benefits will no longer be available.
By switching to the new loyalty program, TOKYU HOTELS DISCOVERY, you can enjoy the benefits of TOKYU HOTELS DISCOVERY.
Details of the transition are scheduled to be announced around March 2027.

■ About using Comfort Points

Points earned can be used until each point expires after the COMFORT MEMBERS ends (from September 2027 onward).
There is no change to the validity period of Comfort Points.

Points awarded between January and December 2026
➡Until the end of December 2028

Points awarded between January and August 2027
➡Until the end of December 2029

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We also plan to offer a program that allows you to exchange Comfort Points for "Discovery Dollars (D$)," the common reward currency of TOKYU HOTELS DISCOVERY.

■ About Bonus Points

Bonus points for your usage in 2027 will be added as follows:

Target period

January 1st - August 31st, 2027

Addition criteria

500 points are added for every 2,500 points earned.

Addition date

Scheduled for late September 2027

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The bonus points added in September 2027 will be valid until the end of December 2029.

■ About point exchange

The service end date varies depending on the replacement menu.

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You can apply for point redemption after logging into your My Page.

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The TOKYU POINT transfer service will be discontinued after the point exchange in mid-March 2027.

Exchange for TOKYU POINTS (2,000 points)
➡Until the end of March 2027

Donation to Make-A-Wish of Japan (500p)
➡Until the end of August 2027

TOKYU HOTELS Exchange for gift card (10,000p)
➡Until the end of December 2029

■Regarding accommodation reservations from September 2027 onwards

For stays booked as COMFORT MEMBERS from September 2027 onward, you can enjoy TOKYU HOTELS DISCOVERY benefits by completing the transition procedure to TOKYU HOTELS DISCOVERY.

  • COMFORT MEMBERS Please note that benefits (including point grants) will no longer be available due to the end of the service.

  • Regardless of the transition to TOKYU HOTELS DISCOVERY, you can use the same member rate as when you made your reservation.

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We plan to provide information regarding the transition to TOKYU HOTELS DISCOVERY around March 2027.

■ COMFORT MEMBERS For those using partner cards

With the end of COMFORT MEMBERS service, the COMFORT MEMBERS functionality of the following cards will end on August 31, 2027.

  • COMFORT MEMBERS After the end of the , earned Comfort Points can be used until each point expires, but presentation of the COMFORT MEMBERS "Digital Membership Card" is required to use them.

  • Please note that partner cards that have ended the COMFORT MEMBERS function cannot be used as COMFORT MEMBERS membership cards.

  • Your digital membership card can be viewed from your My Page.

  • To log in to your My Page, you need to register your email address and password.

Regarding the above three types of tickets:

  • Credit card and TOKYU POINT functions will remain available.

  • COMFORT MEMBERS Renewal cards after the end (August 2027) will have designs without the COMFORT MEMBERS logo.

Regarding the two ticket types mentioned above:

  • COMFORT MEMBERS After the end (August 2027), the shipment of renewal cards will be suspended.

  • Information regarding switching to other Tokyu Cards and the procedures involved will be provided by Tokyu Card around spring 2027.

■ Revision of Membership Terms and Conditions

Effective January 1, 2027, we will revise some of our membership terms, usage guidelines, and basic benefits.

Please note that if we receive a large volume of inquiries, it may take some time for us to respond.