TOKYU HOTELS DISCOVERY

    TOKYU HOTELS DISCOVERY

    TOKYU HOTELS 's New Loyalty Program
    TOKYU HOTELS DISCOVERY starting September 2027

    * For some hotels, the program will begin earlier, starting in April 2027.

    TOKYU HOTEL has joined the Global Hotel Alliance (GHA), one of the world's largest independent hotel alliances, with a network of over 1,000 hotels across 100 countries, 60 brands, and over 1,000 hotels. GHA operates a common loyalty program called "GHA DISCOVERY," which can be used across member brands, and has been recognized for the richness and innovation of its membership benefits, earning numerous international awards.
    TOKYU HOTEL 's Comfort Members are now reborn as "TOKYU HOTELS DISCOVERY" and will join "GHA DISCOVERY."
    Accordingly, COMFORT MEMBERS will end all services except for point usage as of August 31, 2027.

     

    About the TOKYU HOTELS DISCOVERY Program

    By registering with TOKYU HOTELS DISCOVERY, you can enjoy various common benefits not only at the TOKYU HOTELS but also at participating hotels both in Japan and abroad as a GHA DISCOVERY member.
    By using member hotels, you can earn the common reward currency "Discovery Dollars (D$)," and the accumulated D$ can be used for payments. Additionally, you can enjoy member-exclusive programs and hospitality and experiences tailored to your membership rank, transcending countries and brands.

    Membership ranks and examples of benefits

    Each benefit has its own terms and conditions. Details will be announced in March 2027.

    MembershipRanks Silver Gold Platinum Titanium
    Earning D$ 4% 5% 6% 7%
    D$ expiration date 12 months 18 months 24 months 24 months
    Late check-out *1 12:00※2 12:00※2 15:00※3 16:00※4
    Member-only rates ● ● ● ●
    Experience *5 ● ● ● ●
    Local Offers *5 ● ● ● ●
    Room upgrade *1 - - Stage 1 2 stages
    Welcome Amenities - - ● ●
    Early check-in *1*6 - - - 11:00
    Free breakfast - - - ●
    Room reservation confirmed 48 hours in advance - - - ●
    Premium Member Exclusive Benefits - - - ●
    ※1

    Availability may vary depending on room vacancies on the day of your reservation.

    ※2

    Special offers available only at participating hotels in the TOKYU HOTELS DISCOVERY program.

    ※3

    TOKYU REI HOTEL is 12:00

    ※4

    TOKYU REI HOTEL is 13:00

    ※5

    Available even when you are not staying at the hotel.

    ※6

    TOKYU REI HOTEL is excluded

    Live Local (Enjoy the local area)

    At TOKYU HOTELS DISCOVERY, you can enjoy member-exclusive experience programs and special offers not only during your stay but also during your everyday life without an overnight stay. Enjoy a unique local experience while immersing yourself in the local culture and cuisine.

    About the common reward currency "Discovery Dollar (D$)"

    "Acquiring" D$

    The applicable usage fee (in local currency) will be converted to US dollars and awarded according to the accrual rate for each membership rank.

    "Usage" of D$

    The amount of D$ used will be converted to local currency and applied to the payment. (Minimum payment is D$10, and amounts above D$10 can be used in increments of D$1.)

    ※

    When earning or using TOKYU HOTELS, yen is converted to US dollars.

    • 1 D$ is equivalent to 1 US dollar.

    • D$ can be earned and used on charges excluding taxes and service fees.

    • Payments made in D$ are not included in the D$ earning calculation.

    About TOKYU HOTELS DISCOVERY membership ranks

    Membership rank achievement requirements

    Silver: New registration Gold: 2 stays* or spending $1,000 Platinum: 10 nights or stays at 2 brands or spending $5,000 Titanium: 30 nights or stays at 3 brands or spending $15,000
    ※

    Regardless of the number of nights, one check-in to check-out period counts as one stay. (Whether it's one night or three nights, the number of stays is counted as "1".)

    Examples of membership rank upgrades and downgrades in TOKYU HOTELS DISCOVERY

    Examples of membership rank upgrades and downgrades in TOKYU HOTELS DISCOVERY
    Rank Up

    The changes will be reflected approximately 3 business days after payment and checkout, provided the conditions are met.

    Rank down

    If you do not meet the requirements, your rank will be lowered by one level starting in January of the following year.

    The membership rank is determined and applied over a one-year period (January to December).

    TOKYU HOTELS will participate in GHA DISCOVERY with five brands
    • TOKYU HOTEL
    • TOKYU RESORT HOTELS
    • EXCEL HOTEL TOKYU
    • TOKYU REI HOTEL
    • DISTINCTIVE SELECTION

    List of hotels by brand on TOKYU HOTELS DISCOVERY

    • The following three hotels are not included in the "TOKYU HOTELS DISCOVERY" program because they are part of the "Pan Pacific DISCOVERY" loyalty program of the Pan Pacific Hotels Group, which, like our company, is a GHA member hotel chain.

      • BELLUSTAR TOKYO, A Pan Pacific Hotel

      • HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel

      • THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel

    • TOKYU VACATIONS and PARTNER HOTELS are not included in the "TOKYU HOTELS DISCOVERY" target hotels.

    Example of counting the number of accommodation brands

    Pattern 1

    TOKYU HOTELS Stay with multiple brands within the hotel

    • CERULEAN TOWER TOKYU HOTEL

    • OSAKA EXCEL HOTEL TOKYU

    • IZU-IMAIHAMA TOKYU HOTEL

    Stay

    ➡3 brands

    TOKYU HOTEL／EXCEL HOTEL TOKYU／TOKYU RESORT HOTELS

    Pattern ②

    I also stayed at hotels belonging to other GHA member brands.

    • THE SENAGAJIMA STORYLINE

    • Stay at another GHA member hotel

    Stay

    ➡2 brands

    DISTINCTIVE SELECTION / Other GHA member hotel brands

    COMFORT MEMBERS To Members

    COMFORT MEMBERS Members must complete the membership transfer procedure
    Available as TOKYU HOTELS DISCOVERY members.

    During the transition, we will offer a status match system that allows you to start as a Gold member or higher.

    Status matching during membership transition
    ※

    Your rank will be determined from the time of the transition until the end of the following year, and it may be upgraded or downgraded depending on your usage.

    Regarding the transition period to TOKYU HOTELS DISCOVERY

    Please complete the transition process to TOKYU HOTELS DISCOVERY after September 2027.

    ※

    Details of the migration process are scheduled to be announced on the TOKYU HOTELS official website around March 2027.

    ※

    If you wish to migrate early (April-August 2027)

    If you wish to transition early, such as if you plan to use other GHA member hotels, you can begin the transition process from April 2027.
    　
    <Important Notes>
    If you stay at a hotel where TOKYU HOTELS DISCOVERY has already launched between April and August 2027, after the transition, TOKYU HOTELS DISCOVERY will apply.
    Please note that you will not be able to use COMFORT MEMBERS benefits or earn Comfort Points.

    If you stay at a hotel where TOKYU HOTELS DISCOVERY has already launched between April and August 2027, after the transition, TOKYU HOTELS DISCOVERY will apply.

    Migration Schedule

    Migration Schedule

    Regarding the start date of the TOKYU HOTELS DISCOVERY program

    The start date for the TOKYU HOTELS DISCOVERY program varies depending on the hotel.
    The program at restaurants and bars is scheduled to begin in September 2027 at all hotels.

    Starting in April 2027

    • TOKYU HOTEL

    • EXCEL HOTEL TOKYU

    • DISTINCTIVE SELECTION The following 2 hotels

      • SAPPORO STREAM HOTEL

      • SHIBUYA STREAM HOTEL

    Starting September 2027

    • TOKYU RESORT HOTELS

    • TOKYU REI HOTEL

    • DISTINCTIVE SELECTION The following 3 hotels

      • The HOTEL Well-hub Haneda

      • THE PARK FRONT HOTEL AT UNIVERSAL STUDIOS JAPAN

      • THE SENAGAJIMA STORYLINE

    COMFORT MEMBERS is
    On August 31, 2027
    Service termination
    We will do so.
    (Excluding point usage)

    FAQs

    We have compiled answers to frequently asked questions from our customers in a Q&A format.

    There are no registration fees or annual membership fees.

    Your current membership number will not be carried over. A new membership number will be issued by TOKYU HOTELS DISCOVERY.

    Yes. Depending on your usage, you may be promoted two or three ranks within a year.

    Inquiry

    Due to high call volume, it may take some time to receive a response. Thank you for your understanding.
    　

    About registering your email address

    To use TOKYU HOTELS DISCOVERY, you must register your email address.
    If you haven't registered yet, please register as soon as possible.