Hotel Information
We have posted information about the hotel's facilities and equipment, services, and accommodation regulations (accommodation terms and conditions, usage rules).
Information about facilities within the building
Breakfast
- Time
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7:00-10:00 (last entry 9:30)
- Fee
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Adults (13 years and over) 1,870 yen
Elementary school students (ages 6-12): 935 yen
Infants: Free
Please purchase breakfast tickets at the self-service machine at the front desk.
--- Click on the image for breakfast details ---
Self-service minibar corner for guests only "Port Stand" 15:00-22:00
A self-service minibar corner where you can enjoy locally produced wines and sake at reasonable prices.
We always have three types of wine and three types of sake available.
Guests only lounge
15:00-22:00
Coffee and tea are available free of charge.
[Wi-Fi available]
vending machine
Drink vending machines are available on the 2nd floor.
Coin laundry
There is a coin laundry on the 2nd floor.
Information on in-house services
Check in Check out
Check-in time is from 15:00.
Check-out time is until 10:00.
If you wish to extend your stay, please notify the front desk as soon as possible.
■Excess charges
・Until 15:00, 1/4 of the basic fee
・Until 18:00, half the basic rate
・After 18:00, the basic accommodation fee is per night
relaxation
We offer in-room aromatherapy treatments.
Please refer to the information in your room for details such as fees and reception hours.
Entrance Lock
For security reasons, the entrance and exit will be locked at night (0:00-6:00).
When you return, hold your card key over the card reader near the entrance to unlock it.
cleaning
Please fill out the laundry slip, place it in the laundry bag and bring it to the front desk.
Completion time
Orders received by 10:00 will be collected after 18:00 on the same day.
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We are closed on Sundays and public holidays.
Valuables
Cash and valuables will be kept at the front desk.
Please note that we cannot be held responsible for any loss or theft if you do not check in your luggage.
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Please note that we may not be able to accept your valuables depending on their size and contents.
ice
An ice machine is available on the 2nd floor (free of charge).
Please use the cups provided in the ice maker to carry your ice.
Rental items
The following items can be rented at the front desk:
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Iron and ironing board
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Desk lamp
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Anti-slip bathroom mat
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Memory foam pillow
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blanket
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ice pillow
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thermometer
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Weight scale
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Nail clippers
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Bottle opener/wine opener
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Extension cord
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Conversion plug
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hair iron
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Sewing kit
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Fork, spoon, plate
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Packing tape
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Please note that numbers are limited.
Gift
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disposable chopsticks
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Bar soap
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bandage
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Ladies' amenities
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paper bag
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envelope
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They are available at the front desk. Please feel free to ask.
Internet connection
We have provided a free Wi-Fi environment throughout the hotel, including guest rooms.
Wired LAN connections are also available in the guest rooms.
Other services
parking
Affiliated parking lot: Davis Parking 1 (Hyogo 34 Nishimachi, Chuo-ku, Kobe City
- Car model
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Standard car (width 1.9m, length 5m, height 2.1m or less)
- Available time for entry
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24hours
- Fee
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Accommodation use only
14:00 to 11:00 the next day: 1,600 yen (tax included)
- others
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Diagonally across from the hotel is a self-parking multi-story parking lot marked by a yellow sign that says "DEBS PARK."
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This is a large seven-story parking lot that can accommodate 270 cars.
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When searching on your car navigation system or smartphone map app, please enter the address "34 Nishimachi, Chuo-ku, Kobe City." (Some car navigation systems may display "Lawson Kobe Chuo Nishimachi Store," but please note that the Lawson in question closed at the end of August 2019.)
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During events such as Golden Week, fireworks festivals, and the Illuminarie, the parking lot may be full, and you may have to wait a long time to enter the parking lot.
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Please bring the parking ticket issued when you enter the parking lot to the front desk. Parking fees will be paid at the front desk.
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Reservations are not possible.
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taxi
If you would like to call a taxi, please contact the front desk.
Pay TV channels (VOD)
Price: 1,000 yen/night
Time from check-in to check-out
(For consecutive nights, 12:00 to 11:59 the next day)
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The displayed price includes 10% consumption tax.
Courier service
We accept prepayment or cash on delivery for courier services.
Luggage is accepted at the front desk.
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If you require packaging materials, please inquire at the front desk (fees apply).
Lost items
If you have left anything behind in the hotel, please contact the front desk.
Please note that food, drink, and items older than three months may be disposed of in accordance with our hotel standards.
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To protect your privacy, the hotel will not contact you.
Hospital Information
If you feel unwell and need to see a doctor, please contact the front desk.
We will guide you to the hospital.
Room facilities information
Room cleaning for consecutive nights
TOKYU HOTELS aims to be an "earth-friendly hotel" with a low impact on the global environment.
Therefore, we will refrain from cleaning your room during your stay.
If you would like your room cleaned during your stay, please leave a card that says "Please clean the room."
If you only want to have your towels changed and your trash thrown away, please bring a card that says "Please change your towels and throw away your trash."
Please post it on the hallway door by 11:00.
For long-term guests, cleaning will be provided every three nights.
Water in the room
The tap water in the bathroom vanity is drinkable.
Telephone Information
morning Call
You can use the telephone in your room.
- setting
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Dial 7 and then dial the desired four-digit time.
(Example) 6:15am → 70615
- confirmation
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Please press 8.
- change
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Please start again from the beginning.
- cancel
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Please press 9.
Local/Long distance calls
First press 0, then the other party's phone number.
(Example) Local 0 → Area code → Phone number
Long distance: 0 → area code → area code → phone number
If you use the telephone, a facility usage fee (30% of the call charge) will be added to the call charge.
Room intercommunication
First press 3, then the room number.
(Example) Room 808 → 3808
If you have business at the front desk, please press extension 2.
International Calls
For international calls, please call in the following order:
0 → 010 → Country code → Area code → Phone number
When using the telephone, a facility usage fee (30% of the call charge) will be added to the communication fee. (This fee will also be added to toll-free calls.)
*You cannot connect to paid information services.
Information on disaster prevention and crime prevention
This information is a safety guide for emergencies. We take every precaution to ensure the safety of our customers, but please read it just in case.
When you arrive at your room
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Please refer to the evacuation route map on the inside of your guest room door and verify that you have walked through at least two emergency exits.
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Check your emergency flashlight.
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If you have a physical disability and are worried about evacuation, please contact the front desk in advance.
If you discover a fire
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If you discover a fire, please contact the front desk immediately.
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Please let people around you know by shouting or making noise.
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If you suspect a fire, such as smelling smoke, please contact the front desk, even if it is a minor issue.
If the fire alarm rings (if you need to evacuate)
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Emergency announcements and staff will be making announcements about the fire and issuing evacuation instructions, so please remain calm.
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Never use the elevator.
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Protect your mouth and nose with a wet towel to avoid inhaling the smoke.
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Get low and evacuate along the wall using the emergency stairs in the opposite direction of the smoke.
When leaving the room
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To prevent the spread of fire and smoke, be sure to close the door before leaving.
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If you notice any remaining or injured people, please let us know immediately.
If you cannot leave the room due to fire or smoke
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Please contact the front desk by phone.
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If you can't get through by phone, hang a sheet or blanket over your body, or if it's nighttime, wave a flashlight to let people outside know you're there.
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Cover any gaps in the door with a wet towel or sheet and wait for rescue.
If an earthquake occurs
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Please remain calm and follow the emergency announcements and instructions of the staff.
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Please stay away from window glass as it can shatter and cause danger.
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Please lie down under a desk or other surface and protect your head.
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Never use the elevator.
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