Check in Check out
15:00 / 10:00
cancellation charge
If you cancel your reservation, we will charge you a cancellation fee (penalty).
- In case of no-show
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100％
- Contact on the day
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100％
- Contact after 3pm the day before
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100％
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The cancellation fee (penalty) will be a percentage of the accommodation fee (including service charges, consumption tax, etc.) at the time of booking.
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If the number of contracted days is shortened, a cancellation fee (penalty) for one day (the first day) will be charged regardless of the number of days shortened.
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Please contact the hotel regarding cancellation fees (penalties) for parties of 10 or more.
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If you make a reservation online and pay in advance, the cancellation fee may differ from the above.
Matsue City Accommodation Tax System
In Matsue City, a lodging tax system will be implemented from December 1, 2025.
The following tax rates will be applied depending on the accommodation fee.
● Accommodation fee (per person, per night, room only, excluding tax): 5,000 yen or more: 200 yen
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