TOKYU HOTELS Co., Ltd. (hereinafter referred to as "the Company"). and TOKYU HOTELS Member Hotels (hereinafter collectively referred to as "TOKYU HOTELS"). ) recognizes the importance of customers' personal information and treats it with care, and in order to provide better products and services, we will promote the following initiatives and protect customers' personal information responsibly.
- 1
-
Compliance with laws and regulations
TOKYU HOTELS will comply with the Personal Information Protection Act and other relevant laws and regulations.
- 2
-
Internal structure
TOKYU HOTELS will establish internal regulations and necessary rules for each business regarding the handling of personal information and systems, and will establish an organizational structure, such as appointing an administrator, to create a system for ensuring the protection of personal information.
- 3
-
Acquisition of personal information
When TOKYU HOTELS collects personal information from guests, it will clearly state the purpose of use, obtain consent, and then collect only the information necessary to achieve that purpose.
- 4
-
Use of personal information
When TOKYU HOTELS uses your personal information, it will only use it within the scope of the purpose of use, and will not use it beyond the scope of that purpose.
- 5
-
Joint use of personal information
TOKYU HOTELS will jointly use personal information as follows in order to provide services with greater added value. If separate provisions are made regarding the handling of personal information, these will be followed.
- 5-1
-
Personal data items jointly utilized:
Name (including furigana), email address, address, telephone number, fax number, place of employment (including furigana), workplace address, workplace affiliation, job title, workplace telephone number, fax number, password, credit card information, wedding anniversary
- 5-2
-
Scope of those that may jointly use personal information:
Our company, the Tokyu Group through our company (please see the website below for company names), and each hotel affiliated with TOKYU HOTELS (affiliated companies that have entered into franchise agreements, management agreements, business alliance agreements, etc. with our company regarding the operation of TOKYU HOTELS. Please see the website below for each hotel affiliated with TOKYU HOTELS that is a joint user.)
- Tokyu Group Homepage
- TOKYU HOTELS Homepage
- 5-3
-
Purpose of use by the user
-
Provision of accommodation, banquets, restaurant services, etc.
-
Providing accommodation reservation services
-
Provision of internet reservation service
-
Understand TOKYU HOTELS COMFORT MEMBERS operations and benefit usage
-
Sending TOKYU HOTELS' latest information, promotional information, product/service information, etc. via direct mail and e-mail
*We may send you information about products and services of Tokyu Group companies (see the above website for company names) and our business partners through our company. -
Market research including marketing analysis, product development
-
Criteria for determining the content of information to be notified to customers
-
- 5-4
-
The company is responsible for management of a member’s personal information.
Our company
- 6
-
Ensuring accuracy
TOKYU HOTELS will take appropriate steps to ensure that your personal information is accurate and up-to-date.
- 7
-
Safety management measures
TOKYU HOTELS will strictly manage guests' personal information and take preventive and safety measures against unauthorized access, loss, destruction, falsification, leakage, etc.
- 8
-
In-house training
TOKYU HOTELS will provide education and training to employees on the protection of personal information, and ensure that the content is thoroughly disseminated within the company.
- 9
-
Supervision of parties to whom personal information is consigned
TOKYU HOTELS may entrust personal information to a third party within the scope of legitimate use when using such information. We will require such third parties to strictly manage personal information and will supervise them accordingly.
- 10
-
Limitations on the provision of personal information to third parties
Except when required by law, TOKYU HOTELS will not provide or disclose personal customer information to third parties without the customer's consent.
- 11
-
Disclosure, correction, suspension of use, etc. of personal information
If a customer wishes to disclose, correct, or suspend the use of their personal information held by TOKYU HOTELS, we will respond promptly and without delay.
- 12
-
Continuous review of internal structure
TOKYU HOTELS will continue to review and improve the regulations regarding the handling of personal information and the organizational structure for implementing them to ensure that they are continuously operated effectively and appropriately.
- 13
-
Anonymously processed information
When TOKYU HOTELS uses your personal information as anonymously processed information, we will disclose the items, etc.
Personal Information Inquiry Desk
〒150-0043 東京都渋谷区道玄坂1丁目10番7号
株式会社東急ホテルズ 「個人情報お問い合わせ窓口」
TEL 03-3477-6567
営業時間 9:00～18:00 （土・日・祝日および年末年始は休業）
