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Notice of telephone service interruption during late-night hours due to telephone exchange replacement.

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Notice Regarding Temporary Telephone Service Interruption Due to Telephone Exchange Replacement Work

Due to the replacement of the telephone exchange
Notice and Request Regarding Telephone Service Disruption During Late-Night Hours

Dear Customers,

Thank you very much for using SAPPORO EXCEL HOTEL TOKYU.
Due to the replacement work of the telephone exchange, telephone lines (external and internal lines) inside the facility will be temporarily unavailable during the following time slots.


① Working day

Tuesday, August 4, 2026

※

This offer is valid for guests staying with us on Monday, August 3rd.

② Construction time

0:00 AM - 4:00 AM

※

Depending on the progress of the work, the time may vary slightly.

③ Impact of construction and precautions

  • External and internal telephone lines will be unavailable.

  • The wake-up call service will not work during the above time period. (You will also not be able to set a wake-up time.)

※

Please set your wake-up call by around 11:30 PM.

※

Please also use the battery-operated alarm clock provided in your room.


We apologize for any inconvenience and trouble this may cause our customers, and we appreciate your understanding.

SAPPORO EXCEL HOTEL TOKYU Manager

Dear Valued Guests,

Thank you very much for choosing Sapporo Excel Hotel Tokyu.
Please be advised that due to the replacement of our telephone exchange system,
telephone services (both external and internal lines) will be temporarily unavailable during the following hours.


Notice Details

1. Date

Tuesday, August 4, 2026 (Applicable to guests staying on Monday, August 3)

2. Interruption Time

0:00 AM – 4:00 AM (The time may vary slightly depending on the progress of the work.)

3. Service Impacts & Important Notes

  • External and internal telephone lines will be out of service.

  • Wake-up call services will not be operational during this period (setting a wake-up time will also be unavailable).

※

Please ensure your wake-up call is set by approximately 11:30 PM.

※

Please use the battery-operated alarm clock provided in your room.


We apologize for any inconvenience or trouble this may cause and kindly ask for your understanding.