pt

Language

  • 日本語

  • English

  • 한국어

  • 中文(简体)

  • 中文(繁体)

  •  
  •  
  •  

Hotel Information

An error occurred when logging in

Your account is locked.
Please set your password again from here.

Earn accommodation benefits and points! Convenient member services

Current status:

Available points

0p

home 1000 p is
date of expiry Until December 31st

view the details

Hotel Information

We have posted information about the hotel's facilities and equipment, hotel services, and accommodation regulations (accommodation terms and conditions and usage rules).

Information about facilities within the building

Breakfast

Time

7:00~10:00

Fee

Adults (13 years and over) 2,090 yen
Elementary school students (ages 6-12): 1,045 yen
Infants: Free

--- Click on the image for breakfast details ---

Amenity goods corner

There is an amenity goods corner in the 1st floor lobby.
Please feel free to bring anything you need to your room.

  • Hairbrush

  • Razor

  • Skincare products (DHC)

  • Cotton Swabs

  • cotton

  • Various flavored teas

vending machine

Drink vending machines are available in the "vending machine rooms" on the 7th, 9th, and 11th floors.

water server

They are installed next to the elevators on each floor (free of charge).
Please use your own "My Bottle" or the "Forest Tumbler" provided in your room.

Coin laundry

Coin laundries are available in the vending machine rooms on the 7th, 9th, and 11th floors.

■Laundry 400 yen (up to 5kg)
■ Drying 100 yen (30 minutes)
*Cashless payment is also available.
(A dedicated app must be downloaded.)

Information on in-house services

Check in Check out

Check-in time is from 15:00.
Check-out time is until 11:00.
If you wish to extend your stay, please notify the front desk as soon as possible.
 
■Excess charges
・Until 15:00, 1/4 of the basic fee
・Until 18:00, half the basic rate
・After 18:00, the basic accommodation fee is per night

relaxation

We offer in-room aromatherapy treatments.
Please refer to the information in your room for details such as fees and reception hours.

cleaning

Please fill out the laundry slip, place it in the laundry bag and bring it to the front desk.
 
Completion time
Orders received by 10:00 will be collected after 18:00 on the same day.

We are closed on Sundays and public holidays.

Valuables

Cash and valuables will be kept at the front desk.
Please note that we cannot be held responsible for any loss or theft if you do not check in your luggage.

Please note that we may not be able to accept your valuables depending on their size and contents.

ice

Ice machines are available in the vending machine rooms on the 7th, 9th and 11th floors (free of charge).
Please use the ice buckets provided in your room to carry your drinks.

Rental items

The following items can be rented at the front desk:
  • Iron and ironing board

  • Anti-slip bathroom mat

  • ice pillow

  • thermometer

  • Weight scale

  • Nail clippers

  • Bottle opener/wine opener

  • Various chargers

  • Wi-Fi router

  • Extension cord

  • Conversion plug

  • plastic umbrella

  • Sewing kit

  • Fork, spoon, plate

  • Packing tape

Please note that numbers are limited.

They are located next to the elevators on each floor.
  • trouser presser

Please note that numbers are limited.

Gift
  • disposable chopsticks

  • bandage

  • envelope

They are available at the front desk. Please feel free to ask.

Internet connection

We have provided a free Wi-Fi environment throughout the hotel, including guest rooms.
Wired LAN connections are also available in the guest rooms.

Other services

parking
Private car

Our hotel does not have a car park or affiliated parking lot. Guests coming by car are asked to use the nearby public parking lot.

Group bus
place

KOBE KITANO NOSTA Bus Parking
Other parking lots
*This is not an affiliated parking lot.

Available time for entry

24hours

Price (tax included)

From about 8,000 yen (reservations required)
(Varies depending on location and parking time)

Pay TV channels (VOD)

Price: 1,000 yen/night
Time from check-in to check-out
(For consecutive nights, 12:00 to 11:59 the next day)

The displayed price includes 10% consumption tax.

Courier service

We accept prepayment or cash on delivery for courier services.
Luggage is accepted at the front desk.

If you require packaging materials, please inquire at the front desk (fees apply).

Lost items

If you have left anything behind in the hotel, please contact the front desk.
Please note that food, drink, and items older than three months may be disposed of in accordance with our hotel standards.

To protect your privacy, the hotel will not contact you.

Hospital Information

If you feel unwell and need to see a doctor, please contact the front desk.
We will guide you to the hospital.

Room facilities information

Room cleaning for consecutive nights

TOKYU HOTELS aims to be an "earth-friendly hotel" with a low impact on the global environment.
Therefore, we will refrain from cleaning your room during your stay.

If you would like your room cleaned during your stay, please leave a card that says "Please clean the room."
If you only want to have your towels changed and your trash thrown away, please bring a card that says "Please change your towels and throw away your trash."
Please post it on the hallway door by 11:00.
For long-term guests, cleaning will be provided every three nights.

Water in the room

The tap water in the bathroom vanity is drinkable.

Telephone Information

morning Call

You can use the telephone in your room.

setting

Dial 7 and then dial the desired four-digit time.
(Example) 6:15am → 70615

change

Please start again from the beginning.

cancel

Please press 79.

Local/Long distance calls

First press 0, then the other party's phone number.
(Example) Local 0 → Area code → Phone number
Long distance: 0 → area code → area code → phone number
 
If you use the telephone, a facility usage fee (30% of the call charge) will be added to the call charge.

Room intercommunication

First press 1, then the room number.
(Example) Room 808 → 1808

*For room numbers with four or more digits, please just press the room number.
(Example) Room 1001 → 1001
 
If you have business at the front desk, please press extension 2.

International Calls

For international calls, please call in the following order:
0 → 010 → Country code → Area code → Phone number
 
When using the telephone, a facility usage fee (30% of the call charge) will be added to the communication fee. (This fee will also be added to toll-free calls.)
*You cannot connect to paid information services.

Information on disaster prevention and crime prevention

This information is a safety guide for emergencies. We take every precaution to ensure the safety of our customers, but please read it just in case.

When you arrive at your room
  • Please refer to the evacuation route map on the inside of your guest room door and verify that you have walked through at least two emergency exits.

  • Check your emergency flashlight.

  • If you have a physical disability and are worried about evacuation, please contact the front desk in advance.

If you discover a fire
  • If you discover a fire, please contact the front desk immediately.

  • Please let people around you know by shouting or making noise.

  • If you suspect a fire, such as smelling smoke, please contact the front desk, even if it is a minor issue.

If the fire alarm rings (if you need to evacuate)
  • Emergency announcements and staff will be making announcements about the fire and issuing evacuation instructions, so please remain calm.

  • Never use the elevator.

  • Protect your mouth and nose with a wet towel to avoid inhaling the smoke.

  • Get low and evacuate along the wall using the emergency stairs in the opposite direction of the smoke.

When leaving the room
  • To prevent the spread of fire and smoke, be sure to close the door before leaving.

  • If you notice any remaining or injured people, please let us know immediately.

If you cannot leave the room due to fire or smoke
  • Please contact the front desk by phone.

  • If you can't get through by phone, hang a sheet or blanket over your body, or if it's nighttime, wave a flashlight to let people outside know you're there.

  • Cover any gaps in the door with a wet towel or sheet and wait for rescue.

If an earthquake occurs
  • Please remain calm and follow the emergency announcements and instructions of the staff.

  • Please stay away from window glass as it can shatter and cause danger.

  • Please lie down under a desk or other surface and protect your head.

  • Never use the elevator.

Usage rules/accommodation terms and conditions

If your call is set to anonymous, please turn it off and try calling again.